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Posted on Nov 06th, 2013

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Fouad Alghanim & Sons Automotive awarded ISO 9001:2008 Volkswagen Group Partner certification ( Quality Management ) for Audi brand.

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Fouad Alghanim & Sons Automotive, the sole distributor for the Audi brand in the state of Kuwait, has attained the ISO 9001:2008 Volkswagen Group Partner certification.

Through standardized organizational structures and procedures, clear and transparent responsibilities, optimized information flow, monitoring tools and continuous improvement practices customers benefit from improved customer service in sales and after sales.

Speaking about the certification, Mr. James MacKenzie DuLieu, Managing Director of Fouad Alghanim & Sons Automotive, said “This achievement bears testimony to the fact that we live up to our mission of re-defining excellence in vehicle ownership. It is our constant endeavor to surpass our own high standards of performance, quality and commitment“.

The process started in July 2012 with the implementation of Volkswagen Group Standard recommended processes, practices and requirements in the Sales and Service divisions of the Audi operations at Fouad Alghanim & Sons Automotive in Kuwait. The final audit was conducted by a Volkswagen Group certified auditor, authorized by TÜV.